Parents and caregivers remain fully responsible for their child’s wellbeing at all times. You agree  to: 

• Provide accurate and honest information about your baby’s health, development, and  routines  

• Consult a healthcare professional if there are any medical concerns  

• Use your own judgement when implementing sleep recommendations  All strategies are suggestions only and should be adapted to suit your baby and family.  

Little Willow Sleep does not diagnose, treat, or cure medical or psychological conditions. If your  baby has reflux, allergies, weight concerns, developmental delays, or other medical conditions,  you must seek advice from a qualified healthcare professional before implementing sleep  changes. 

• Full payment is required in advance to secure your booking.  

• Payments are non-refundable once services have commenced.  

• Prices are listed in GBP (£) and may be subject to change at any time. 

• Appointments may be rescheduled with a minimum of 24 hours’ notice.  

• Cancellations made with less than 24 hours’ notice may be forfeited.  

• Missed appointments without notice will not be refunded or rescheduled.

Support is provided strictly in accordance with the duration and level of service specified in your selected package:

• Tiny Willow: 7 days of WhatsApp support

• Baby Willow: 14 days of WhatsApp support

• Willow Grove: 28 days of WhatsApp support, including three 20-minute phone calls to be booked as and when needed within the support period. Any calls not used within the support period cannot be carried over or refunded.

• Add-on support (extra WhatsApp days or follow-up calls) is provided as described at the point of purchase and must be used, or started, within 2 weeks of purchase. Add-ons not used within this time cannot be carried over or refunded.

• Additional 7 days of support start on a date agreed with Abi, within 2 weeks of purchase.

WhatsApp and email support is available Monday to Friday, 9:00am–5:00pm, excluding weekends and bank holidays.

On-demand support commences the day after your sleep plan is sent, for the number of consecutive days specified in your package above.

Support requested outside of the stated hours or beyond the agreed support period will not be provided unless agreed in advance and may be subject to additional charges.

Every baby is unique. While many families see positive improvements, results are not  guaranteed. Sleep progress depends on multiple factors including consistency, baby  development, health, and family circumstances. 

Support is offered during normal working hours unless otherwise stated.  

• Responses to emails/messages are typically provided within 24–48 working hours, excluding  weekends and bank holidays.  

• Emergency medical concerns should be directed to appropriate healthcare services. 

•  WhatsApp support is intended for reasonable and proportionate use. Excessive, repetitive, or unreasonable contact may result in response times being extended, additional fees being charged, or support being suspended at our discretion.

All sleep plans, guides, and materials provided by Little Willow Sleep are for personal use only  and may not be copied, shared, or distributed without written permission. 

All personal information shared is kept confidential and handled in accordance with UK GDPR regulations. Information will never be shared with third parties without consent unless required by law.  

Little Willow Sleep Consultancy is not liable for any injury, loss, or damages arising from the use  of sleep coaching advice. By engaging in services, you accept full responsibility for the  implementation of recommendations.  

By booking a consultation or purchasing a package, you confirm that you have read,  understood, and agreed to these Terms & Conditions 

The Sort It Session is a one-off 60-minute call by Google Meet, including a review of your completed sleep diary and questionnaire before the call.

• The session does not include a written sleep plan, WhatsApp support or follow-up calls.

• Your completed sleep diary and questionnaire must be received at least 2 days (48 hours) before your session. If they are not received in time, your session may need to be rescheduled.

• Full payment is required at the time of booking.

• Sessions can be cancelled or rescheduled with at least 24 hours’ notice. Cancellations with less than 24 hours’ notice, or missed sessions, will not be refunded.

• If you choose to book a full package within 1 week of your Sort It Session, the amount you paid for your session will be taken off the package price

• Any advice given during the session is guidance only and is not medical advice.